Privacy Policy

1. About this Privacy Policy

TRG International GmbH respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit rickyvanovich.com, use related subdomains, create an account, subscribe to Business As UnUsual, purchase products or services, use interactive apps or tools, access masterclasses or LMS content, complete forms or surveys, or otherwise interact with us.

This includes, for example, the Business As UnUsual subscription and member site currently available at members.rickyvanovich.com, together with any successor or replacement websites, member areas, apps, tools, platforms, or digital services operated by TRG International GmbH.

2. Who we are

The data controller responsible for your personal data is:

TRG International GmbH Rheinfelsstrasse 11 7000 Chur Switzerland

UID: CHE-463.094.517 VAT / MWST: CHE-463.094.517 MWST

For privacy and data protection questions, requests, or concerns, please contact:

[email protected]

This email address is monitored through our support mailbox.

For general support, account, subscription, billing, cancellation, or refund questions, please contact:

[email protected]

3. Scope of this Privacy Policy

This Privacy Policy applies to personal data processed through:

  • rickyvanovich.com
  • related subdomains, including the subscription and member site currently available at members.rickyvanovich.com
  • account and subscriber login areas
  • free and paid subscriptions
  • newsletters and email communications
  • Stripe payment and checkout flows
  • GoHighLevel / GHL automation and CRM workflows
  • website, hosting, content management, page-building, security, backup, and maintenance systems
  • Google Analytics and Google Search Console
  • cookie banner and consent management tools
  • surveys, forms, polls, and reports
  • interactive apps and tools, including Core Values Navigator and Tower of Self
  • masterclasses, courses, recordings, and LMS-based learning content
  • customer support and related communications
  • successor or replacement platforms used to provide the same or related services

This Privacy Policy does not apply to third-party websites or services that we do not control.

4. Personal data we collect

We may collect and process the following categories of personal data.

4.1 Account and contact data

This may include:

  • name
  • email address
  • phone number, if provided
  • account login details
  • user ID or subscriber ID
  • password or authentication credentials, where applicable
  • communication preferences
  • country or region
  • information you provide through forms or account settings

4.2 Subscription and transaction data

This may include:

  • subscription status
  • subscription tier
  • purchase history
  • billing status
  • renewal status
  • cancellation records
  • refund requests
  • invoice or transaction references
  • payment confirmation details

We do not intentionally store full payment card details on our own systems. Payments are handled through Stripe or another payment provider.

4.3 Payment data

When you purchase a subscription, product, or service, payment-related data is processed through Stripe or another payment provider.

This may include:

  • billing name
  • billing email
  • billing address, if required
  • payment method details handled by Stripe
  • transaction amount
  • currency
  • payment status
  • fraud prevention and authentication information
  • tax or VAT-related information, where applicable

4.4 Website usage and technical data

When you use rickyvanovich.com or related subdomains, we may collect:

  • IP address
  • browser type and version
  • device type
  • operating system
  • pages visited
  • links clicked
  • time spent on pages
  • referring websites or sources
  • approximate location based on technical data
  • error logs
  • cookie identifiers or analytics identifiers, where applicable

4.5 Cookie and tracking data

We may collect data through cookies, pixels, tags, scripts, local storage, and similar technologies.

This may include:

  • session data
  • cookie consent choices
  • analytics data
  • website performance data
  • user interaction data
  • traffic source data
  • device and browser information

More detail is provided in the cookies section below.

4.6 Newsletter and email engagement data

When you subscribe to emails or receive communications from us, we may process:

  • email address
  • subscription preferences
  • email delivery status
  • open rates
  • click activity
  • unsubscribe activity
  • segmentation or tagging data
  • automation history
  • communication history

4.7 Forms, surveys, polls, and reports

If you complete a form, survey, poll, assessment, quiz, or report request, we may collect:

  • your responses
  • preferences
  • opinions
  • self-assessment answers
  • business or leadership context you provide
  • feedback
  • submitted comments
  • timestamps and submission records

4.8 Interactive app and tool data

Paid subscribers may receive access to interactive apps and tools, including Core Values Navigator and Tower of Self.

When you use these apps or tools, we may collect and process:

  • limited account and subscription data passed through single sign-on
  • app login or access data
  • user inputs
  • saved responses
  • app-generated outputs
  • reports or summaries generated by the app
  • usage activity
  • timestamps
  • technical logs
  • support information related to your use of the app

The apps are hosted through Lovable Cloud in Europe. User inputs and app-related data are stored within the relevant Lovable app environment.

4.9 Masterclass and LMS data

When masterclasses, courses, recordings, or LMS-based learning content are made available, we may process:

  • enrolment data
  • course or module access records
  • progress data
  • completion status
  • quiz or exercise responses
  • attendance records for live or recorded sessions
  • certificates or completion records, where applicable
  • feedback and support requests

4.10 Support and communication data

When you contact us, we may process:

  • your name
  • email address
  • message content
  • support issue details
  • account or subscription information relevant to your request
  • communication history
  • attachments or documents you choose to send

5. How we collect personal data

We collect personal data when:

  • you visit rickyvanovich.com or related subdomains
  • you create an account
  • you subscribe to free or paid content
  • you purchase a subscription, product, or service
  • you complete a form, survey, poll, quiz, or assessment
  • you use interactive apps or tools
  • you access masterclasses or LMS content
  • you click links in our emails
  • you contact us for support
  • you manage your cookie preferences
  • our technology providers process data on our behalf
  • analytics or technical systems collect usage data

We may also receive limited data from third-party service providers used to operate rickyvanovich.com and related subdomains, manage subscriptions, process payments, deliver emails, provide analytics, or support app functionality.

6. How we use your personal data

We use personal data for the following purposes.

6.1 To provide rickyvanovich.com and related services

We use personal data to:

  • operate rickyvanovich.com and related subdomains
  • create and manage accounts
  • provide subscriber access
  • deliver free and paid content
  • manage member areas
  • enable app and tool access
  • provide masterclasses and LMS content
  • provide customer support
  • maintain website security and reliability

6.2 To manage subscriptions and payments

We use personal data to:

  • process orders and subscriptions
  • manage renewals
  • confirm payments
  • manage cancellations
  • handle refund requests
  • prevent fraud
  • maintain billing and transaction records
  • comply with tax and accounting obligations

6.3 To deliver newsletters and communications

We use personal data to:

  • send newsletters
  • send subscription-related emails
  • deliver updates and announcements
  • send onboarding or welcome emails
  • send reminders or follow-up emails
  • manage unsubscribe requests
  • personalise email journeys where appropriate

6.4 To provide apps, tools, and personalised digital features

We use personal data to:

  • authenticate users through SSO
  • confirm paid subscriber access
  • provide app functionality
  • save user inputs and outputs
  • generate tool results or summaries
  • improve app performance
  • support users who experience issues
  • understand how tools are used

6.5 To improve rickyvanovich.com and related services

We use personal data to:

  • understand how users interact with rickyvanovich.com and related subdomains
  • measure content performance
  • improve navigation and user experience
  • monitor errors or technical issues
  • analyse subscriber engagement
  • improve content, resources, apps, and masterclasses
  • identify which resources users find useful

6.6 To comply with legal obligations

We use personal data to:

  • meet tax, accounting, and recordkeeping obligations
  • respond to valid legal requests
  • comply with applicable data protection obligations
  • protect our legal rights
  • investigate misuse, fraud, or security issues

7. Legal bases for processing

Where GDPR or similar rules apply, we rely on one or more of the following legal bases.

7.1 Contract

We process personal data where necessary to provide subscriptions, accounts, paid content, apps, tools, masterclasses, products, services, billing, refunds, and customer support.

7.2 Consent

We rely on consent where required, including for certain cookies, analytics technologies, marketing communications, or optional data processing activities.

You may withdraw consent where consent is the applicable legal basis.

7.3 Legitimate interests

We may process personal data based on legitimate interests, including to:

  • operate and improve rickyvanovich.com and related subdomains
  • understand content performance
  • secure our systems
  • prevent fraud and misuse
  • respond to support requests
  • manage business operations
  • improve our products and services
  • communicate with existing users about relevant services

We rely on legitimate interests only when we consider that our interests are not overridden by your rights and freedoms.

7.4 Legal obligations

We process personal data where necessary to comply with legal, tax, accounting, regulatory, or compliance obligations.

8. Cookies and similar technologies

We use cookies and similar technologies to operate rickyvanovich.com and related subdomains, remember preferences, analyse website performance, and improve the user experience.

Cookies may be used for:

  • essential website functionality
  • account login and session management
  • security
  • subscription access
  • cookie consent preferences
  • analytics and performance measurement
  • email or campaign tracking, where applicable
  • embedded content or third-party functionality

Where legally required, we request consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through the cookie banner or settings made available on rickyvanovich.com or related subdomains.

You can also control cookies through your browser settings. If you block certain cookies, some features may not work properly.

9. Google Analytics and Search Console

We use Google Analytics, subject to your cookie and consent preferences where required, to understand how visitors use rickyvanovich.com and related subdomains and to improve website performance, content, navigation, and user experience.

Google Analytics may collect information such as:

  • pages visited
  • time spent on the website
  • traffic sources
  • device and browser information
  • approximate location
  • interactions with website content

We also use Google Search Console to understand how rickyvanovich.com appears in Google Search and to monitor search performance, indexing, and technical search issues.

Where legally required, analytics cookies or similar technologies are subject to consent through the cookie banner.

10. Email automation and CRM

We use GoHighLevel / GHL and related email automation tools to manage:

  • contacts
  • subscriptions
  • tags and segments
  • email preferences
  • newsletter delivery
  • automated email sequences
  • subscriber journeys
  • support or customer communications
  • campaign performance

We may use your interaction with our emails, rickyvanovich.com, or related subdomains to help us send more relevant content or improve our communications.

You can unsubscribe from marketing emails using the unsubscribe link in our emails.

We may still send transactional or service-related emails, such as account, payment, access, refund, security, or support messages.

11. Payments through Stripe

We use Stripe to process payments, subscriptions, billing, and related payment services.

When you make a payment, Stripe may process personal data, including your billing details, payment method details, transaction information, fraud-prevention data, and authentication information.

We receive limited payment-related information from Stripe, including payment status, subscription status, transaction references, and billing details, which we use to manage your account and comply with our obligations.

Stripe processes payment data under its own legal and privacy terms.

12. Interactive apps and Lovable Cloud

Paid subscribers may access interactive apps and tools, including Core Values Navigator and Tower of Self.

These apps are currently hosted through Lovable Cloud in Europe.

When you access these apps through your paid subscription, we may pass limited account and subscription information from rickyvanovich.com, related subdomains, or the member site currently available at members.rickyvanovich.com to the app environment for authentication, access control, and single sign-on purposes.

This may include:

  • user ID
  • name
  • email address
  • subscription tier or access status
  • login or authentication token
  • access entitlement

We only pass the account and subscription information reasonably necessary for authentication, access control, and single sign-on. We do not pass full payment card details, full billing history, or other data not needed for app access and authentication.

When you use these apps, the information you enter, your saved responses, app-generated outputs, and related usage information may be stored within the relevant Lovable app environment.

We use this data to:

  • provide the app functionality
  • personalise your experience
  • manage subscriber access
  • improve the tools
  • support users
  • respond to valid privacy requests

Lovable processes app-related personal data on our behalf under its data processing arrangements. Where applicable, app data can be exported or deleted in response to valid privacy requests.

The apps may also use third-party APIs or services required for authentication, integration, security, hosting, or functionality.

13. Masterclasses and LMS content

When masterclasses, courses, recordings, or LMS-based learning content are made available, we may process personal data to:

  • provide access
  • track enrolment
  • monitor progress
  • record completion
  • deliver course-related communications
  • manage subscriber or purchaser access
  • improve learning content
  • provide support

If an external LMS provider is used, that provider may process personal data on our behalf or under its own terms, depending on the setup.

14. Sharing personal data

We do not sell your personal data.

We may share personal data with trusted service providers where necessary to operate rickyvanovich.com and related subdomains, provide services, manage subscriptions, process payments, deliver emails, host apps, analyse performance, maintain security, or comply with legal obligations.

These providers may include:

  • website hosting, content management, page-building, security, backup, and maintenance providers
  • CRM and email automation providers
  • payment processors, including Stripe
  • analytics providers, including Google
  • cookie banner or consent management providers
  • app hosting and development platforms, including Lovable
  • LMS or course platform providers
  • IT support and technical service providers
  • professional advisers, such as accountants, lawyers, or compliance advisers
  • authorities or regulators where required by law

We require service providers to process personal data only as permitted by law and, where required, under appropriate contractual or legal safeguards.

15. International data transfers

TRG International GmbH is based in Switzerland.

Some of our service providers may process personal data in Switzerland, the European Economic Area, the United Kingdom, the United States, or other countries.

Where personal data is transferred internationally, we use appropriate safeguards where required, such as recognised adequacy mechanisms, contractual safeguards, standard contractual clauses, data processing agreements, or other lawful transfer mechanisms.

16. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of data and the reason we process it.

In general:

  • account data is retained while your account remains active
  • subscription and transaction records are retained as needed for billing, tax, accounting, and legal purposes
  • email subscription data is retained until you unsubscribe or request deletion, subject to necessary suppression records
  • support records are retained as needed to handle your request and maintain business records
  • app inputs and outputs are retained as needed to provide the app functionality, unless deleted earlier in response to a valid request
  • analytics data is retained according to the settings of the analytics provider
  • cookie consent records may be retained to demonstrate consent choices
  • legal or compliance records may be retained for longer where required by law

Where you request deletion, we will delete or anonymise personal data where required, but we may retain limited records where necessary for legal, tax, accounting, fraud prevention, dispute resolution, security, or compliance purposes.

When personal data is no longer needed, we delete, anonymise, or securely retain it only where legally required or justified.

17. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • account authentication
  • access controls
  • secure hosting arrangements
  • encryption where appropriate
  • system monitoring
  • backups
  • security updates
  • provider due diligence
  • restricted access to personal data

No website, app, email system, or online service can be guaranteed to be completely secure.

You are responsible for keeping your login credentials confidential and for notifying us if you suspect unauthorised access to your account.

18. Your privacy rights

Depending on your location and the applicable law, you may have the right to:

  • request access to your personal data
  • request correction of inaccurate personal data
  • request deletion of personal data
  • object to certain processing
  • restrict certain processing
  • withdraw consent where processing is based on consent
  • request a copy of your personal data in a portable format, where applicable
  • unsubscribe from marketing communications
  • complain to a data protection authority

If you are based in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC). If you are based in the EEA, UK, or another jurisdiction with applicable data protection rights, you may also have the right to contact your local supervisory authority.

You are encouraged to contact us first so that we can try to resolve your request or concern. This does not affect your right to contact a data protection authority.

To exercise your privacy rights, please contact:

[email protected]

We may need to verify your identity before responding to certain requests. Some rights may be limited where we are required or permitted to retain or process personal data for legal, contractual, tax, accounting, security, fraud prevention, dispute resolution, or compliance purposes.

19. Marketing communications

You may receive newsletters, updates, or marketing communications if you subscribe, opt in, purchase a product or service, or otherwise interact with us in a way that permits such communication.

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

Unsubscribing from marketing emails does not stop necessary service emails, such as payment, account, subscription, access, refund, support, or security messages.

20. Children

rickyvanovich.com, subscriptions, apps, tools, and related services are intended for adults and professional users.

They are not designed for children.

We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so that we can review and delete it where appropriate.

21. Third-party links and embedded content

rickyvanovich.com and related subdomains may contain links to third-party websites, platforms, videos, tools, social media pages, payment pages, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.

Please review the privacy policies of third-party services before using them.

22. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on rickyvanovich.com, related subdomains, the member area, or any other appropriate location where the policy is available.

If we make significant changes, we may provide additional notice through rickyvanovich.com, email, member area, or another appropriate method.

23. Contact us

For privacy and data protection questions, requests, or concerns, please contact:

[email protected]

This email address is monitored through our support mailbox.

For general support, account, subscription, billing, cancellation, or refund questions, please contact:

[email protected]